I am a cry baby. Literally. Put on a commercial with dogs in a shelter and I’ll switch the channel to avoid welling up. Take me to a kid’s school play or presentation and I’ll be in tears in seconds. Do something heartless that hurts others and I’ll turn on the sprinklers in two seconds flat.
Being a cry baby has its pluses. I have never been accused of being cold-hearted. I know that I care about others, and have a special spot in my heart for animals.
But mostly, it’s just a big fat pain in the ass. It’s embarassing! While others are watching “The Bucket List,” dry eyed, I am sobbing away that two old buddies are about to, um, kick the bucket. Turn on a picture slide show with some music, and I don’t care if I know you or not, pass me the Kleenex.
This cry-baby syndrome is a huge burden at work. Today was the third time in my 1.5 years with the company that I have had to leave work because I was crying so hard that I couldn’t stop. It’s embarassing and I fear that it hurts my chances for promotion in the future.
I work for a large rental car company. For this company, I work on site at a high-end dealership, renting out high-end vehicles. (Apologize my vagueness, but I’ve heard of people getting in trouble for name-dropping companies they work for in a bad way on the Internet, and trust me…. you’ve heard of both companies.)
Working in customer service, I have gotten a thicker skin about getting yelled at by pissed off people. I’ve actually learned to handle it pretty well… diffusing the situation, solving the problem and killing them with niceness.
Today, however, was a new situation. It wasn’t a customer yelling at me… it was the CFO of the dealership I work at. I had said something to a customer that displayed her company in a negative light and she didn’t like that. Basically, without boring you to death, the dealership had promised to pay for a customer’s rental car, and when the bill didn’t get paid 3 months after the rental car had returned, it had once again become the customer’s responsibility to pay since the dealership hadn’t paid. And while I was charging the disgruntled customer, I explained this to him.
He, in turn, he asked the dealership why they didn’t pay. No biggie. This has happened before with other accounts. But this time, this evil bitch from hell decided to literally yell at me and attack me verbally because I had matter of factly told the customer why the bill was his responsbility now. She was angry that I gave this customer the impression that her fancy shmancy dealership didn’t pay their bills. (Even though they didn’t….)
She was so mean to me, along with a service advisor at the dealership who has been nice to me for the past 10 months and suddenly turned on me today, that… you guess it…. I cried.
The tears started and then I couldn’t stop them.
Truth be told, I hate working. I think I’m too fragile for such harsh work environments. Laugh at me if you wish, but my real wish is to be a stay at home mom. I don’t even have kids, but this is all I want….
I don’t know if I should quit or keep on truckin’. My manager was wonderfully supportive of the situation… she told me to go home, and she paid me for the rest of the day. She also went over and let that mean lady know the next time she has a problem, to speak to her, the manager.
Why are people so mean? And why am I so emotionally weak???
